Terms and Conditions

Membership Terms and Conditions

MEMBERSHIP TERMS AND CONDITIONS

INTRODUCTION

To help you get the best out of Liberty Leisure Centres Limited and to understand our responsibilities to you and your responsibilities to us, please read these terms and conditions.

Please remember that if you sign up to any of our online facilities or groups, extra terms and conditions may apply. The language we use should make these terms and conditions as clear as possible. If you

have any questions, a member of our team will be happy to help you.

To help make these terms and conditions easy to read, we have split them into two parts.

Part A – terms and conditions of membership

All members must keep to the same terms and conditions, including adult and child members whose memberships are linked to other members and child members whose application form has been signed on their behalf by an adult.

Part B – rules and regulations for using facilities

These terms and conditions apply to all our members and their guests. They are necessary to make sure we can offer an enjoyable and safe environment for you, your guests and our other members to share during every visit to the club.

These terms and conditions apply at all times and take priority over anything a member of our team has told you.

These terms and conditions replace any previous versions.

PART A – TERMS AND CONDITIONS OF MEMBERSHIP

Definitions that apply to part A

You – the lead member

Linked member – anyone who is linked to your membership

Your entire membership – your membership and the membership of your linked members

We and us – Liberty Leisure Centres Limited

Your club – the Liberty Leisure Centre which you have applied to join

1 RESPONSIBILITIES OF LEAD MEMBERS AND LINKED MEMBERS

a) Every person who signs the membership application will be jointly and individually responsible under this agreement.

b) This means that:

if one of those people tells us to do anything in relation to the membership (including ending it) we will take that as authority from all of them;

each of those people will be responsible for paying all the appropriate membership fees for themselves, for any other people who have signed the form and for all linked members (whether adults or children); and

each of those people will be responsible for paying any extra charges and fees which they, any other people who have signed the form, a linked member or a guest has to pay for using facilities and services not covered by the membership category.

c) The responsibility in A1b for the fees and charges of any linked member continues until:

the linked member’s link with the lead member changes in any of the ways set out in A8 ‘Changing your membership’; or

the linked member ends their membership by following the procedure in A14 ‘Ending your membership’.

d) The rules in A1a to c also apply to anyone who makes an application online.

e) All of these terms and conditions of membership apply to you and all linked members unless we tell you otherwise.

f) You and all linked members must keep to the rules and regulations for using facilities set out in Part B.

2 Notice

a) We require you to give notice of one month or more to cancel/downgrade a monthly membership. For a Quarterly or Annual membership, cancellation will take place at the end of the current paid period, providing notice is given one month prior to this. Should notice be given after a renewal date, where payment has been taken for the renewal, then the membership shall expire at the end of that paid period.  

b) If you want to give notice, it must be in writing (addressed to the Membership Department at your club). We will accept notice by email (the email address is on the club website). If you need to give us evidence of certain things, you can provide them as attachments to an email.

c) Your notice is not effective until we have received it. We strongly advise that when you give notice you get proof that we have received it. For example:

if you send us notice by post, send it by recorded delivery (we will have to sign the delivery notice when we receive it);

if you hand your notice in at your club, ask for a receipt; or

if you send us your notice by email, ask for a delivery receipt.

d) We will confirm we have received your notice within 10 days of receiving it. If you do not receive this confirmation within 10 days, you must immediately let the club know so they can check whether we have received it.

e) From time to time we will need to contact you about your membership, so it is important you let us know if your address, contact phone number or email address changes.

f) If we need to give notice to you:

it will be effective if we send it to the address or email address we have in the records we hold about you; and

if we give notice during a month, our notice period will run from the first day of the following month.

3 Membership categories

a) You are entitled to use the facilities available under your category of membership. The club will give you information about the range of facilities available to you and when you can use them. Each category of membership may have certain restrictions which only apply to that category of membership. We will tell you about these restrictions when you join or when you change your category of membership, whichever applies. You can also get details from our website.

b) Not all membership categories may be available at all times. We may choose to stop providing certain categories. If this is the case and you are a new member or an existing member, you will not be able to take advantage of these categories unless they become available.

c) So that your children or grandchildren can enter your club – whether or not they use the facilities – you need to link them to your adult membership. We will also need a letter of permission, or signature, from the person who has parental responsibility for your child or grandchild before they can use your club’s facilities. The child’s membership fees will be based on their age and, if relevant, will increase from the month following each birthday. When a child turns 18, they will become an independent adult member and will need to sign a new agreement in their own right. If you continue to pay the young person’s membership, you should also sign the young person’s agreement. We have the right to limit the number of children linked to an adult’s membership.

d) To allow your nanny to enter your club to supervise your child, you will need to link the nanny to your membership and pay the appropriate membership fee. You can only do this if you have a child under 13 linked to your membership. You cannot link the child’s parent or grandparent as a nanny. Your nanny will not be able to use the facilities when they are not with your child.

e) If you have children or a nanny linked to your membership, they have the same access rights as you do. For example, if you have off-peak membership, your children or nanny can use your club at off-peak times only.

f) If you have a disability which means you need someone to help you use the facilities at your club, you will need to link the carer to your membership and pay the appropriate membership fee. Your carer will not be able to use the facilities when they are not accompanying you. 

g) Only 2 ‘free of charge’ child places are permitted with each full or joint membership. The appropriate fee must be paid for each additional child. Free child memberships are only available with full adult or joint memberships. Children must be your children or grandchildren, or another child for whom you have legal responsibility.

4 Membership types and length of membership

4.1 STANDARD ANNUAL, QUARTERLY AND MONTHLY MEMBERSHIP

a) Your membership will begin on the day when you make your membership application.

b) Your membership will run for the initial period, which is 3 months for monthly & quarterly memberships and 12 months for annual memberships and will continue then indefinitely until you give us at least one months’ notice in writing in line with A2 ‘Notice’, unless:

you end your membership at the end of the initial period (see A4.1e);

you end your membership early (see A15 ‘Ending your membership early’); or

we cancel your membership (see A16 ‘Cancelling your membership’).

c) The ‘initial period’ is either the 3 or 12 month period from the 1st of the month after the date you made your membership application, together with the part of a month as mentioned in A5d ‘Starting your membership’.

d) This means that for Annual membership your minimum commitment is to pay for the first 12 months of your membership with us (together with the part of a month as mentioned in A5d ‘Starting your membership’).

This means that for Quarterly membership your minimum commitment is to pay for the first 3 months of your membership with us (together with the part of a month as mentioned in A5d ‘Starting your membership’).

This means that for monthly membership your minimum commitment is to pay for the first 3 months of your membership with us (together with the part of a month as mentioned in A5d ‘Starting your membership’).

e) If you wish to end your membership with effect from the end of the initial period, you can give us one month’s notice in line with your membership commencement date(see A2 ‘Notice’) as long as we receive your notice any time up to and including one month prior to the end of your initial period (ie if your membership commenced on 15th March, your initial period ends on 14th June, notice must be received up to and including 14th May) If you give us notice but we do not receive it prior to your payment date, your membership will not end at the end of your initial period. Instead, it would end on, for example 14th July. There is more information on ending your membership in A14.

f) There is more information on ending your membership in A14.

5 Starting your membership

a) You will not need to pay an administration fee when you join.

b) If you ask us to reduce your membership fee because you meet a special condition, for example because you work for a particular employer, you will need to prove that you meet the condition before we will reduce your fee and, from time to time, we may ask you for up-to-date proof that you still qualify for the reduced fee.

c) When you and anyone linked to your membership join, we will need to verify identification. This is to allow us to check your identity when you enter your club. You will need to prove ID and date of birth for some membership types including child membership. For student memberships, you will also need to provide a valid student card. 

d) You can change your mind about joining. To do this you will need to give notice in writing. If you change your mind, we will refund any fees you have already paid and your entire membership will end. You can do this at any time up to seven working days after making your membership application or up to the first time you or any of your linked members enters your club to use the facilities, whichever is the earlier.

6 Payment Terms & Conditions:

a) All our payments are handled by EZFacility, who are fully PCI compliant.

b) For Monthly membership your first month’s membership fees are due immediately and will be taken as soon as you complete your online membership. Your second and subsequent payments will be collected from you on the monthly anniversary of the date of your membership application.

c) For Quarterly membership your membership fee is due every quarter and covers the quarter to come. Subsequent payments will be collected on the quaterly anniversary of membership.

d) For Annual membership your membership fee is due every year and covers the year to come. Subsequent payments will be collected on the annual anniversary of membership.

e) All payments are payable in advance and all memberships are set to “auto-renew” by default.

f) If you join online, we will manually add free classes to your membership the next working day. For any queries, contact us at 01527 868024.

g) Paying for classes, personal training and any other services: If you use any extra facilities or services payment for this is due at time of booking as a one-off payment.

h) Please note that the “Renews” field in the Membership Agreement, mentions the price exclusive of VAT. So for a Full Monthly Membership this field will say “Renews: Yes at £49.99 for every 1 MONTH”, when in fact the total price payable would be £59.99 for a Full Monthly Membership (£49.99 + VAT). 

7 Membership Access

a) As soon as possible after you make your membership application, you will need to visit the club along with any linked members to arrange to be registered on our biometric access database (except for children under the age of two). This procedure must be completed to allow access to the club and its facilities.

b) Your membership is personal to you and you cannot transfer it to another person.

c) If another person attempts to use your membership, we have the right to end your membership. Please read clause A16 ‘Cancelling your membership’.

8 Changing your membership categories and linked members

a) We realise that your needs can change over time, so you can apply to change your membership category by contacting the club. You can only change your membership category after the end of your initial period.

b) You may need to provide proof that you qualify for the new membership category you are applying for.

c) When you change categories, your membership fees will change to the current fees advertised for that category for new members at that time. You will have to pay any difference in the membership fees between your new category and your old category. If you pay your membership fee in one payment each year and your initial period has ended, we will refund any overpayment relating to the period after you change your membership category.

d) We require you to give notice of one month or more to change your membership. Changes to your monthly payments when a linked membership has ended will apply at the end of the linked member’s notice period.

e) Please allow 10 working days for any membership change request. 

9 Other charges

a) There may be an extra charge for a small number of facilities and services. We will display the current charges on a noticeboard within the club or you can get a list of the current charges from reception.

b) For the purposes of working out the charges, we treat bank holidays as peak time. If you have an off-peak membership, you will be able to use your club during off-peak times only (please ask at reception for details of these times).

c) Charges may vary from time to time. For details of all charges and fees, please contact the membership team.

d) If you use any extra facilities or services payment for this is due at time of booking.

10 Guests

a) You can introduce guests to the club. When introducing the guest you must:

sign in any guests at reception;

stay with the guests at all times; and

make sure the guests are aware of, and keep to, our rules and regulations set out in ‘Part B – rules and regulations for using facilities’.

b) Guests must pay the appropriate fee to use the facilities. A full adult member may bring along 5 visitors per calender month. 

c) Social guests will only be able to use the restaurant area and not any other facilities. There will be no fee for this. Social guests will be given access to the club by reception staff.

d) You can get details of the guest fees from reception.

e) Guests are only entitled to use the facilities that you can use under your membership. If you or your guest breaks any of the rules relating to guests set out in these terms and conditions, or any other rules we have told you about, we may withdraw the right for you to invite guests to your club for up to three months.

f) You may sign in up to three guests at any one time.

11 Suspending your membership

Please contact the membership team. Each request will be considered on its own merit.

12 Ending your membership

a) Only you can give notice to end your membership.

b) If your membership has linked members, the following rules apply for ending membership.

If you give notice to end the membership, we will treat it as applying to you and to all linked members.

If your membership is ended, it automatically ends the membership of all linked members.

You can end the membership of individual linked children by giving us notice.

c) The notice periods and the restrictions on giving notice in the initial period are set out in A4 ‘Membership types’.

d) You must continue to pay your membership fees until your membership ends.

e) Your membership will end at the end of your notice period.

You must not enter the club once your membership has ended.

13 Ending your membership early

13.1 MEDICAL CONDITION, LOSS OF EMPLOYMENT, INSOLVENCY, EMPLOYMENT RELOCATION, HOUSE MOVE OR OTHER CHANGES IN PERSONAL CIRCUMSTANCES

a) At any time you can end your membership if:

you are suffering from a medical condition which means you are unable to use your club’s sports facilities (this does not include pregnancy, but does include a medical condition that arises during pregnancy). Medical proof will be required;

you lose your employment or are declared insolvent;

you are being relocated in your employment to a location which is more than 10 miles away.

you are moving home to a location which is more than 10 miles away; or

we are satisfied that there has been a change in your personal circumstances, other than those listed above, which means that it is no longer reasonable for you to continue being a member.

b) To end your membership for one of the reasons listed above, you must give us notice in writing in line with A2b ‘Notice’. Your membership will end on the last day of the month in which we receive your notice or your suitable evidence, whichever we receive later (see A2a ‘Notice’, second bullet).

c) You must give us suitable evidence, at the same time that you give us notice.

13.2 INCREASE IN MEMBERSHIP FEES

At any time, you can end your membership if we give you notice under A18 (‘Changing your membership fees and this agreement’) of an increase in your membership fee of more than either 1% above the rate of inflation or 3%, whichever is higher. The rate of inflation means the Retail Prices Index All Items 12-month percentage change published by the Office for National Statistics for the July before the date on which we give you notice.

You must give us notice in writing in line with A2 ‘Notice’. The period of notice is one month.

13.3 SIGNIFICANT CHANGES AT YOUR CLUB

a) At any time, you can end your membership if we give you notice under A19c that we intend to permanently withdraw the whole of the swimming pool or the whole of the gym from your club.

b) At any time, you can end your membership if it includes access to racquet facilities and we give you notice under A19d that we intend to permanently withdraw the squash facilities.

c) In each of these cases, you must give us notice in writing in line with A2 ‘Notice’.

d) The period of notice is one month. We will refund any part of your membership fee you have already paid for any period after that date.

14 Cancelling your membership

a) We will not tolerate our staff or other members being verbally abused or intimidated or being physically threatened. If we find this to be the case, we have the right to report you to the police, to ban you immediately and permanently from the club and to cancel your entire membership.

b) We may also cancel your entire membership in the following circumstances.

If you repeatedly break this membership agreement or the club rules and you do not or cannot put it right within seven days of us writing to you about it.

If, with your knowledge or permission, another person attempts to use your membership.

If you, or your guest uses rude or abusive language or behaves or threatens to behave in a violent or aggressive way at the club.

c) If we receive any complaint about your behaviour at the club or if you persistently behave inappropriately, or if we believe that your continued membership is not in the interests of other members of your club, we have the right to suspend your entire membership. You have the right to appeal against our decision (unless your behaviour is covered by A16a or A16b). You can get details of our appeal procedures from our head office.. If we are not able to sort out the issue following your appeal, or if you do not appeal in line with our appeal procedures we have the right to cancel your entire membership.

d) If we cancel your membership for any of the reasons in clauses A16a to A16c, we have the right to keep a proportion of the money you have paid under this agreement to cover any reasonable costs we have had to pay. We will also not accept any future applications you make for membership at the club and you will not be allowed to enter the club as a guest or for any other reason.

15 If you do not pay your membership fee when it is due

a) If you do not pay your membership fee when it is due, we will write to you to let you know. We may refer any missed payments, including any future payments that are due as part of your contract (for example, payments you owe for the rest of an initial period or notice period), to a debt-collection agency.

b If you fall behind with your membership payments for more than 30 days, we will charge you an administration fee of £50. We will also charge an administration fee of £10 for each missed payment.

c If you do not pay for your membership, we may prevent you and any linked members from entering the club. This does not mean we will end your membership.

d Cancelling your payment provision does not mean you have given us notice to end your membership. You must give us written notice in line with A2 ‘Notice’.

16 Changing your membership fees and this agreement

a) We may increase membership fees automatically each year by up to either 1% above the rate of inflation according to the Retail Prices Index or 3%, whichever is higher. If we do this, the new fees will come into force on 1 January each year.

b) If we plan to increase the membership fees by more than the higher of these amounts, we will give you at least three months’ notice. We will give you notice of the change by writing to you (as described in A2e and f ‘Notice’) and by displaying a sign on the noticeboard in the club.

c) As well as the increase described in A18a above, we have the right to increase membership fees at any time to take account of any increase in the rate of VAT. We will make every reasonable effort to give you at least three months’ notice of the increase (either in writing or by displaying a sign on the noticeboard in the club).

d) We may make reasonable changes to this agreement, to these terms and conditions in Part A and to the rules and regulations in Part B or displayed in your club, at any time, as long as we give you notice before we make the changes.

17 Making changes to the club or its facilities, services and activities

a)

We will make every reasonable effort to give you at least three months’ notice of the change or closure (either in writing or by displaying a sign on the noticeboard in the club).

You can end your membership by giving us notice in writing in line with A2 ‘Notice’. You must give us one month’s notice

If we cannot give you three months’ notice of the change but you want to end your membership, you can give us written notice which ends on the date when the changes start to apply. We will refund any part of your membership fee you have already paid for a period after that date.

b) We have the right to increase, reduce or withdraw certain facilities, services or activities in the clubs either permanently or temporarily (for example, to carry out cleaning, repairs, maintenance or security work).

c) If we decide to permanently withdraw the whole of the indoor swimming pool or the whole of the gym from the club, we will give you three months’ notice in writing.

d) If we decide to reduce or permanently withdraw the squash facilities from the club, we will:

display a notice of the proposed change on the club’s noticeboard three months before the changes come into force; and

give you three months’ notice in writing if your membership includes access to racquet facilities.

e) If we decide to make any other change to the facilities, services and activities available at the club, we will give you notice by displaying the notice on the club’s noticeboard if this is reasonably possible.

f) If your club is closed for more than ten days in a row we will refund a percentage of your membership fees which relate to the period that the club is closed, but not including the first ten days. This does not apply if we permanently close a whole facility (for example, the pool or gym) under A19a, A19c or A19d, or if we have to close the facility due to reasons outside our control.

g) If we have to close facilities or the club for reasons outside our control, we will consider whether we should pay you any compensation.

h) We will display details of the opening and closing times for your club at reception. Opening times may vary during the Christmas period and on other bank holidays. We will let you know about these temporary changes on your club’s noticeboard. We will give you at least one month’s notice if we reduce the opening hours of your club.

18 Complaints

a) We are committed to making sure our members are satisfied with the service we provide, but we are realistic enough to know that things don’t go according to plan all the time. If you or your guests have a complaint, we want to know about it as soon as possible so that we may fully investigate it and sort the matter out.

b) If you have a complaint, you should first tell a member of staff at your club. If you are not satisfied with their response, you should contact the manager on duty at your club. If you are still not satisfied, you should contact the general manager.. If you are still not satisfied with the response, you can write to our head office.

19 Liability

a) We do not accept liability for damage or loss to your property or a guest’s property that may happen on the premises or within the grounds of the club, other than the liability which arises from our negligence or our failure to take reasonable care.

b) We do not accept liability for the injury or death of any member, child or guest that may happen on the premises or within the grounds of the club, other than the liability which arises from our negligence or our failure to take reasonable care.

c) Nothing in these terms and conditions is meant to limit any rights you might have as a consumer.

20 Data protection

a) We keep to the Data Protection Act 1998.

b) We will deal with all information we hold about you in line with our privacy policy which you can get from our website at www.libertyleisure.com or from the club. If you want to know what information we hold about you, or you want us to correct any information we hold about you, the appropriate procedures are set out in our privacy policy.

21 Children

a) We welcome children to our clubs but they must behave reasonably. They must not put themselves or other people in danger or prevent other members from enjoying the club or its facilities. If your child is behaving unreasonably, we have the right to speak to you or the child about this. 

b) If your child continues to behave unreasonably, whether on one visit to the club or over a number of visits to the club, we will try to sort out the issue by meeting with you. If we cannot sort out the issue during the meeting, we have the right to cancel the child’s membership as well as any related memberships. 

c) If we suspend your child from using a club and you want to appeal against this, you must appeal in writing to our head office.

22 Refunds

Should any refunds become due in line with these terms and conditions, you shall receive the refund within 8-14 working days from the date that a refund or partial refund is due.

23 Competition Terms & Conditions

The closing date is stated on each individual prize draw or competition.
Only one entry per prize draw/competition, per individual.
All prizes are subject to availability, and we reserve the right to replace the prize with an alternative product of equal or higher value if necessary at our discretion.
No purchase necessary.
Prize draws and competitions are only open to UK residents aged 18 years or over.
The promotions are not open to employees (and their families) of Liberty Leisure Centres Limited.
Winner(s) will be selected at random after the closing date from all entries received.
Winner(s) will be notified by email or telephone (using the details provided at entry) within 4 weeks of the closing date.
If Liberty Leisure Centres Limited cannot: (i) contact the winner (via the details provided at the date of entry) within a reasonable period of time (to be established at our sole discretion); or (ii) the winner does not confirm their details such as the postal address within 14 days of notification that they have won the Prize, we reserves the right to re-draw a winner of the Promotion and thereafter until a winner on these terms is found.
Please allow 28 days for delivery of the Prize.
By entering any of Liberty Leisure Centres Limited’s online prize draws and competitions you agree to having your name, details and photo published online or in a future issue of Liberty Leisure Centres Limited’s prize draws and competitions.
Unless otherwise stated, the promoter is LIBERTY LEISURE CENTRES LIMITED, THE BUSINESS CENTRE, EDWARD STREET, REDDITCH, WORCESTERSHIRE, UK. B97 6HA.

PART B – RULES AND REGULATIONS FOR THE CLUBS, FACILITIES AND ACTIVITIES DEFINITIONS THAT APPLY TO PART B

You – any person using the club facilities under your membership Linked member – Anyone who is linked to your membership

Your entire membership – your membership and the membership of your linked members We and us – Liberty Leisure Centres Limited.

Your club – Liberty Leisure Centre

1 General health and safety

a) As your safety is our main priority, we do not allow crockery or glasses outside the restaurant and Terrace unless we have organised this.

b) We do not allow pets (except for registered working assistance dogs) in the club.

c) To protect the safety of all members and guests, you must pay particular attention to all signs relating to health and safety in the club. If you do not understand a notice or sign please ask one of our team members at the club.

d) Fire exits are clearly marked throughout the club. If there is a fire or if you hear the fire alarm, you should make your way out of the club through the nearest possible exit to the advertised assembly point in the car park.

e) If you suffer an accident or injury on our premises, you must report it and the circumstances under which it happened to the senior manager on duty immediately.

f) For legal and health reasons, you must not smoke or use electronic cigarettes while using any of the club facilities.

g) While you are at the club, we expect you to behave appropriately, respectfully and politely, and dress appropriately (for example, by not wearing your swimsuit in the restaurant or Terrace area), at all times. We can prevent you from entering the club or ask you to leave if we think that your behaviour or appearance is not suitable.

h) You should not use the club if you have an infectious illness or condition.

i) For your safety, when using the racquet facilities, you must wear appropriate footwear for the playing surface (for example, non-marking smooth-soled shoes).

k) No bags are allowed in the gym area and you must be dressed appropriately to use the gym equipment.

2 Your children’s health and safety

a) Children aged 15 or under must be supervised at all times by a member over the age of 18, including in any play area. However, this does not apply if they are at an activity we organise at the club which parents and guardians do not need to go to (we call this a ‘supervised activity’). Children under the age of eight cannot use the changing rooms without supervision.

b) If your child is at a supervised activity, he or she must be signed in. Only the person who signs the child in will be permitted to collect them.

c) We provide a crèche at the club for children aged from three months up to five years. You can book a place for your child for up to two hours. At least one parent or guardian must stay on the premises at all times while your child is in the crèche. You must provide any nappies, food, drink and toiletries your child will need. This must be booked directly with the creché operator. 

d) The crèche at the club is independently run and is registered with Ofsted. All our employees who work with children are CRB-checked.

e) Parents or adult carers need to fill in registration forms for all children before using the childcare facilities or activities.

f) You must not bring your children into the club or childcare facilities if they have an infectious illness or condition.

g) Children aged eight or over must use the men’s or women’s changing rooms, according to their sex. Alternatively, family changing rooms are available. 

h) Children aged 15 or under must not use the sauna, steam, ice or salt rooms, or the spa.

i) Children aged 13 or under are not allowed on the gym floor other than when there is an organised activity for them.

j) Children aged 14-16 may only use the gym under the direct supervision of a parent or a guardian.

k) Children aged 17 or under must not use sunbeds.

l) If parents do not return in time to collect their child from an organised activity, a charge of £10 per 15 minutes or part of, per child will apply. 

3 Car park

a) You are only entitled to use the club car park while you are using the club facilities. You must park only in the spaces in our car park. If you do not have a disabled badge you must not park in the spaces reserved for disabled badge holders.

b) We do not guarantee that car parking is available at the club.

c) You park in the car park at your own risk. We do not accept liability for any loss or damage to your car, or personal belongings in it, while you are parked in our car park.

4 Swimming pool, sauna, spa and steam room

We have written this section with guidance from the Royal Life Saving Society.

a) For health and hygiene reasons, you must make sure you and your children shower and use the toilet before entering the pool, spa, steam room or sauna.

b) You must at all times follow the pool, spa, sauna, salt, ice and steam rooms’ rules and guidelines displayed in the club and any instructions a manager gives you.

c) We may reserve the pool at certain times for adult-only swimming, aqua-aerobics classes, lessons or children’s activities. We will always try to let you know beforehand about these sessions by putting details on the club’s noticeboard.

d) Items (such as floats and inflatable items) that may prevent other members from enjoying our facilities will only be allowed at set times (ask at reception for details).

e) You are not allowed to use snorkels, masks, fins, flippers, radios or lilos in the club pool.

f) You are not allowed to shave, exfoliate (remove dead skin), use oils or conditioners, or eat or drink in the pool, spa, steam, salt or ice rooms or sauna.

g) Children aged three and under or children that are not toilet trained must wear swimming nappies at all times.

h) Children aged 15 and under must be accompanied and supervised in the pool and the pool area by a member over the age of 18 or a nanny, at all times.

i) Children aged 15 and under cannot use the pools or pool area at adult-only swim times.

j) One adult should not supervise more than three children at one time.

k) You should not use the sauna for longer than the recommended time.

l) Due to the depth of the pool, we are not required to have a lifeguard on duty. The pool area will however be supervised by club staff, but they should not be considered as lifeguards.

5 Lockers

a) You bring all personal belongings to the club at your own risk. We do not accept legal responsibility for any loss or damage to these items.

b) A locker padlock will be issued to all members at commencement of membership for a small fee, this will then be used by the member for the duration of the membership. If you lose a padlock to any locker you have hired, you will have to pay a fee to cover the cost of a new padlock as appropriate.

c) If you leave your belongings in a locker overnight, we have the right to remove your belongings. You can claim the belongings we have removed from the club reception for up to two weeks after we remove them. After this time, we will not be responsible for the belongings. We will not issue a new padlock free of charge.

d) If you find lost property, you must hand it into the club reception immediately. You may collect lost property from reception. We will hold items for three weeks only before giving them to charity.

6 Gym and fitness facilities

Our aim is to make you feel better, and we try to make this as much fun as possible. We know that everyone has different aims, levels of skill, tolerance and fitness. Every moment you spend with one of our coaches is designed to focus on your needs.

a) Before you start using the gym or fitness equipment, we will ask you to complete a health commitment statement and book a 20 minute supervised gym induction session with one of our qualified fitness coaches. If your circumstances change you are required to advise us.

b) Only qualified fitness coaches are able to set you an exercise programme. We fully support the Register of Exercise Professionals and all of our qualified coaches will either be on the register or will have applied to be on it.

c) If you have concerns about your physical condition, you must not do strenuous physical activities without first getting medical advice.

d) To make sure you get the most from every activity that you do at the club in the safest possible way, you should always make sure that you warm up properly and take time to cool down after your activity.

e) You should not take part in any physical activity that you may not be fit for. You are responsible for monitoring your own condition during physical activity.

f) You should tell the general manager, a qualified coach or a member of the membership team when you join about anything that is relevant to your physical condition. You should continue to keep this information up to date throughout your membership.

g) You are responsible for monitoring your own physical condition. If you suffer any unusual symptoms, you must immediately stop the activity and tell a health and fitness coach or any other member of staff at the club.

7 Bookings

a) The current booking terms and conditions are available on our website at www.libertyleisure.com

b) We may change our booking terms and conditions from time to time and we will tell you about any changes. Or, you can ask us for a copy of the terms and conditions at any time to check whether we have made any changes.

8 Photographs and videos 

a) You may take photographs and video recordings in the club for your own personal use provided that you keep to these rules and any extra rules displayed at the club.

b) You must not take photographs or videos of any children under 18 other than your own.

c) Anyone who appears in your photographs or videos must be aware that you are filming them and you must get their permission first.

d) You must not take photographs or video recordings in a changing area, pool, sauna, steam room, spa, toilet, children’s play area, or crèche facility.

e) If another member is unhappy that you are filming them and makes a complaint to us, we may ask you to show us any images which you have taken in the club and to delete them if appropriate. If a member of our team asks you to stop filming or taking photographs you must do so.

f) The management and staff reserve the right to ask to view any photographs or videos taken, and also have the right to request that images are deleted. They have the further right to request that no more photographs or videos are taken.